Y WELLNESS 24/7

WELCOME TO Y WELLNESS 24/7 - our virtual fitness membership subscription!

We are so excited to provide you with our virtual wellness platform, available anytime from anywhere: Y Wellness 24/7.

Y Wellness 24/7 is available exclusively to our members, providing live and on-demand group exercise, and sports and play programs with 29 YMCAs, representing Pennsylvania, Massachusetts, and New York. The platform also includes access to 1000s of on-demand classes from instructors nationwide including classes in training, mindfulness, nutrition, stress management, and more.

Our virtual wellness platform will celebrate a brand new engagement experience providing over 150 live classes per week, and 100s of classes on-demand led by over 120 nurturing and motivating YMCA instructors. The weekly live classes will now include NEW choices such as cycling, Tai Chi, dance jam, country heat, cardio sculpt, bootcamp. Plus, over 20 NEW senior classes per week such as ZUMBA GOLD, Better Balance, Senior Circuit, and more! 

YMCA Tour of Y Wellness 24/7 from YMCA of Bucks County on Vimeo.

Y Wellness 24/7 Berkshire Family YMCA Staff Support

Hailey Dalby, Health & Wellness Director Kayla McNeice, Membership Manager
Y Wellness 24/7 Questions Membership Questions
ywellness@bfymca.org, 413-663-6529 x 129 kcoon@bfymca.org, 413-499-7650 x 137

STEP 1: Not a BFYMCA member? Non-members activate Y Wellness 24/7 virtual-only membership subscription. Already a BFYMCA member? Active EFT/Annual Pay Teen, Adult (20 yrs+), Senior, and Family members visit the Welcome Center to request to have Y Wellness 24/7 added to their membership for an additional $5 per month.

STEP 2: Create a login on Y Wellness 24/7 (in partnership with Burnalong).  Note: If it's determined you have created a login but have not completed Step 1, your login will be removed from the system.

STEP 3: Begin your at-home virtual fitness classes by accessing the Y Wellness 24/7 platform (in partnership with Burnalong).

HOW IT WORKS?

You can join Berkshire Family YMCA as a Virtual Y Wellness 24/7 Membership Subscriber for $15 per month by visiting Join Now Online. Our virtual wellness subscription, Y Wellness 24/7, offers online, virtual-only access to fitness classes for up to 7 household members. Y Wellness 24/7 subscribers are provided one login for members of their household to share. Y Wellness 24/7 does not provide access to our branches or full member benefits, including some program access. Cancellation requires a completed cancel my membership form and 30-day notice. Upon termination, your login to the platform will be removed.

If you're having trouble setting up your subscription through BFYMCA's database (Daxko), please contact Kayla McNeice, Membership Manager, at 413-499-7650 ext. 137.

As an added benefit to active EFT/Annual Pay Teen, Adult (20 yrs+), Senior, and Family members, you may request access for an additional $5 per month by visiting the Welcome Center. We encourage our members to use the virtual fitness platform to complement their facility wellness routine. We will monitor the usage of the virtual platform. If we notice 30 days of inactivity by a facility member, you will be contacted to determine if the virtual platform is right for you. This added benefit is open to EFT or Annual Pay in Full members only. Termination of an active BFYMCA membership will result in removal of the Y Wellness 24/7 login. This includes termination due to nonpayment of membership dues.

Next, you will create your login to the Y Wellness 24/7 platform. Once you create your login to the virtual wellness platform, your primary screen will feature the instructors and teachers of YMCA associations participating on our platform as well as access to 1000s of classes from other instructors, nationwide.

We will frequently update our library with on-demand classes conveniently available to you anytime, anywhere you want to participate! 

Read our ''how-to" resource guide here:

Y Wellness 24-7 “How To” Guide

Virtual Wellness Platform at a glance from YMCA of Bucks County on Vimeo.

How to: Virtual wellness platform access from YMCA of Bucks County on Vimeo.

TROUBLESHOOTING AND INSTRUCTIONS

Having an issue? Please review some of our most frequently encountered issues and answers below:

TECHNOLOGY TROUBLESHOOTING

Already in our virtual platform but having an issue? Check here:

I am having trouble logging in. I navigate to the login screen and I'm asked for payment.
You should not be requested to enter payment information. This is an error; please contact customercare@burnalong.com to correct this.

My screen is not clear? Connection seems fuzzy?
The virtual wellness platform has a new troubleshooting steps to assist you:
1.  Click the blue NETWORK button on the bottom left of your screen to determine if your connection is strong or if there are network issues on your end.
2. If your connection looks good, please email Hailey Dalby at ywellness@bfymca.org to report this issue.

I cannot hear audio for my class using my phone.
Click the new RESET AUDIO button to re-sync the audio on your device. This should correct the issue but if you continue to have issues please email Hailey Dalby at ywellness@bfymca.org to report.

I'm using my phone and my screen in blank?
This could be due to your browser settings. Adjust the settings on your phone to allow Safari (iphone) or your current browser access to camera and microphone.

I had a login to the virtual wellness platform before and now it's not working.

Please contact customercare@burnalong.com as they can quickly correct this issue.

Why can't I see myself when I click the 'camera'?

We see those features too! Those features are currently in development and are not currently working. But they are coming soon!

Can I invite friends to join?

Yes. Share the Y Wellness 24/7 virtual-only membership subscription link with them.

Is there an app?

Yes, you can now download the app to your device. Search for the BurnAlong app in your app store and use your login to access programs. Tap the little 'person' icon at the bottom that says 'classes.' There you can view classes by clicking on Private Classes.

There are a lot of new classes; how do I find my favorite instructors? With the influx of new classes and videos, if you like a specific instructor, we recommend that you use the 'follow" feature to save favorite instructors to your account. How to follow an instructor? Click on a class hosted by that instructor. Navigate to the three tabs (class, reviews, instructor) at the bottom of the page and click on "instructor" and then click "FOLLOW"

Great video tutorials on this below:

INSTRUCTIONAL VIDEOS

iPhone:
How to link the platform to your iPhone screen

How to Pin BA to Your Home Screen from YMCA of Bucks County on Vimeo.
 

Allow microphone access

FREQUENTLY ASKED QUESTIONS:

Can I pay month-to-month?

In order to maintain access to Y Wellness 24/7 as a virtual-only membership subscriber or added as a benefit for just $5 per month to your active BFYMCA Teen, Adult (20 yrs+), Senior, and Family membership, you must have EFT set up for collecting automatic payment or pay in full for the duration of the membership. There are no exceptions to this rule.

I am having trouble navigating the platform, help!

Please contact customercare@burnalong.com to ask questions about platform navigation. For Y specific questions, like programming suggestions, contact Hailey Dalby at ywellness@bfymca.org, our virtual platform staff ambassador with questions.

I do not see my favorite instructor on the virtual platform, how come?

All of our instructors are highly qualified, caring and motivating professionals and we are so grateful for their presence at our Y. If you do not see your favorite instructor on the virtual platform, please contact Hailey Dalby at ywellness@bfymca.org, and she will be more than happy to recommend instructors to fit your needs. 

Can I see the virtual platform on my television?

There are a few ways to connect to your TV from a mobile device. You can use a wired connection (more information here). Or depending on your device, you can also stream classes directly to a smart TV.

Apple iOS devices can cast to Chromecast enabled devices and have the ability to use Apple’s native Screen Mirror feature.

Android app versions higher than 4.3.6 are able to cast to the following devices:

  • Roku
  • Fire TV Stick
  • Chromecast

Due to the variety of devices and operating systems we recommend consulting the help documents or website associated with your specific mobile device and/or smart TV.

I have an insurance membership (ex: Silver Sneakers, Silver and Fit, Health Partners, Keystone, Tivity, Renew Active)  and love your online classes. Can I access your new virtual platform?  

Yes, we are pleased to announce that we are now able to track your workouts, which now qualifies these types of membership for use of the Y Wellness 24/7.