Berkshire Family YMCA (BFYMCA) FAQ
Do I have to be a member to use the Y facilities or programs?
Although membership is the best way to take advantage of all that the Y has to offer, non-members can use the facilities on a daily fee basis and some programs are available to non-members on a fee basis, as well. For more information, please refer to the Membership page. We participate in the Y's Nationwide Membership program. With Nationwide Membership, members can visit any participating Y in the United States and Puerto Rico through membership at their home Y, at no additional cost. Nationwide Membership is an essential part of our cause to strengthen communities. It enables members to reach their health and wellness goals wherever they live, work, or travel; and connect with the larger Y community in meaningful ways.
What are the Y’s operating hours?
Visit our Contact Us page for the most current branch hours. Hours vary by location and day of the week.
What should I do if I lose my membership card?
You should obtain a replacement card at the Welcome Center or download the Y app and add your barcode number there to scan.
Are there personal trainers available to help me reach my fitness goals?
This is based on the availability of trained fitness staff. Please contact the Welcome Center.
Does the Y take credit card payments?
Payments can be made in cash, check, credit card and electronic withdrawal from an account of your designation.
When will my account be charged for my payment?
Your account will be charged on the 1st or 15th of the month, dependent on your choice.
I go away for several months at a time. Can I put my membership on hold?
Yes. Your membership can be placed on hold for up to 3 months in a 12-month period. Complete the form online: https://bfymca.org/membership/forms/hold-membership
How do I cancel my membership?
You can cancel your membership at any time. The cancellation process is simple and can be completed using the same method you used to enroll. No additional fees will apply to cancellations. With self-service cancellation available through your account online, you can cancel your membership or program effective immediately. Please note that this will prevent future charges, but will not refund or prevent charges for the current month. For fees applied on a recurring basis, the cancelation process must be completed before the date the recurring fees are charged - these recurring fees will not be refunded once applied to the account.
How often do membership dues change?
Berkshire Family YMCA may periodically adjust membership fees. If a fee increase is scheduled, the Berkshire Family YMCA will provide at least 30 days’ written notice posted in branch and before the new rate goes into effect. This notice will include the specific amount of the increase and the date when it begins. If you do not agree with the new rate, you can cancel your membership before the effective date.
Can I get a refund on membership dues?
Membership dues and any additional fees for amenities are non-refundable.
Do fitness classes come with my Y membership?
With the exception of a few ‘personal trainer’ classes–most fitness classes are included in your membership.
Where can I find programs with open registrations?
Programs with open registrations or coming soon can be found here: https://bfymca.org/programs
Is there financial assistance available to help me afford a Y membership and/or program?
Yes. We do offer financial assistance for memberships and programs. Visit the Welcome Center to obtain an application or download the application: https://bfymca.org/financial-assistance.
Can I purchase a “pool use only” membership?
Your Y membership entitles you to use the entire facility and is not limited just to the use of the pool.
